Last Updated: [20/03/25]
1. Introduction
Welcome to Sofas and More (“we,” “our,” or “us”). We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when you visit our website or interact with our services.
2. Information We Collect
We may collect personal information in various ways, including:
- Contact Information: Name, email address, phone number, and physical address when you place an order or sign up for our newsletter.
- Order Details: Payment information (e.g., credit card details) and delivery address for processing and delivering your orders.
- Website Usage: IP address, browser type, operating system, and browsing behavior (e.g., pages viewed, links clicked) through cookies and similar tracking technologies.
- Communications: Any information you voluntarily share when contacting us via email, phone, social media, or our website contact forms.
3. How We Use Your Information
We use the information we collect to:
- Process Orders: Fulfill your orders, arrange delivery, and handle returns or exchanges.
- Improve Our Services: Analyze website usage to enhance user experience, product offerings, and overall service quality.
- Customer Support: Respond to your inquiries, complaints, and feedback.
- Marketing and Promotions: Send you updates on new products, special offers, and events (you can opt out at any time).
- Security and Fraud Prevention: Protect our business and users from fraudulent or malicious activity.
4. Cookies and Tracking Technologies
- What Are Cookies? Cookies are small text files placed on your device to help us understand how you use our website and enhance your browsing experience.
- How We Use Cookies:
- Essential Cookies: Necessary for the website to function (e.g., remembering your shopping cart).
- Analytics Cookies: Help us understand site traffic and usage patterns so we can improve performance.
- Marketing Cookies: Used to deliver relevant ads and track ad performance (if applicable).
- Your Choices: You can disable cookies via your browser settings. However, some parts of our site may not function properly if you do so.
5. Third-Party Sharing
We do not sell or rent your personal information to third parties. However, we may share certain information with:
- Service Providers: Trusted partners who help us operate our website, process payments, deliver orders, or provide marketing assistance.
- Legal Compliance: Government authorities or law enforcement if required by law or if we believe such disclosure is necessary to protect our rights or comply with a legal obligation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. While we strive to use industry-accepted security practices, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:
- Access and Update: Request access to or update your personal details.
- Deletion: Ask us to delete your information, subject to legal and contractual obligations.
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
9. External Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we handle your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us at:
- Email: sofasandmorebymd@gmail.com
- Phone: 09025532548
- Address: 29B Afolabi Aina Street, Off Allen Avenue, Behind Alade Market, Ikeja, Lagos.